The money owed me was credited to the Havre Hardware account by a third party in mid July and he has sat on it ever since, denying he ever had gotten it and placing the burden of proof on me.
The store manager could have cared less about responding to my concerns in a timely fashion. He got his money from my transaction and I still have not received my refund from a UPS mishap even though it's been over 3 months.
I live on the east coast and have called him at least 8 times since July trying to get my money back and the same old answer: I haven't received the money yet from the 3rd party when in reality he had been sitting on it since mid July.
Quick easy shopping
Without a doubt, one of the worst customer service experiences I have experienced.
Wouldn't you think a good manager would try to get to the bottom of it and satisfy his customer? Either he was trying to put me off long enough so that I would forget about my refund or he was grossly incompetent.
Customer service is either pushy to make a sale or non existent and they have high prices on most of what I have needed.
Havre Hardware And Home is a US Hardware Store based in Havre, Montana. Havre Hardware And Home is located at 320 2nd St, Havre, MT 59501, USA.
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